Refund & Cancellation Policy
Applies to All Bookings, Cancellations and Deliveries
Last Updated: 22/08/2026
Policy Overview
This Refund & Cancellation Policy applies to courier, transport, and logistics services provided by FourSix46® Global Ltd, trading as Route46 Couriers, within the United Kingdom.
All delivery and transport services are provided in accordance with our Terms and Conditions, which set out our standard terms governing liability, claims, and compensation.
Where any conflict arises between this Refund & Cancellation Policy and our Terms and Conditions, our Terms and Conditions shall take precedence.
This policy outlines how booking cancellations, refunds, and related service adjustments are handled in accordance with our operational planning, driver dispatch procedures, and transport commitments.
1. General Principle
Operational planning begins immediately once a booking is made. Refund eligibility depends on whether a driver has been assigned, dispatched, or travelled.
All liability, claims, and compensation are governed by our Terms and Conditions.
2. Cancellations Before Dispatch
A booking may be cancelled before a driver is allocated or dispatched.
- Refunds may be issued minus an administrative fee.
- Admin fee: Up to £5.00 to cover booking & processing costs.
Refunds are processed to the original payment method within 5–10 business days.
3. Cancellations After Assignment
Once a driver has been allocated or started travelling to the collection point:
- A full refund is not available.
- A partial refund may be issued minus:
- Driver call-out fee
- Mileage already travelled
- Waiting time (if applicable)
This is permitted under the Carrier’s right to recover reasonable operational costs.
4. Failed Collection
A failed collection occurs when:
- Goods are not ready
- Nobody is available at the collection point
- Incorrect/incomplete address
- Unsafe or inaccessible location
5. Delayed Deliveries
5.1 Same-Day Deliveries
Same-day delivery is not guaranteed unless expressly agreed in writing as a special service. Delays caused by traffic, weather, road closures, or incidents are not refundable.
5.2 Standard Deliveries (2–4 Days)
Delivery times are estimates. Refunds are not given unless a delay is proven to be solely caused by FourSix46® negligence, not external conditions.
6. Loss or Damage
Loss or damage claims are handled as follows:
- Damage/Shortage: Notice required within 7 days.
- Loss/Non-delivery: Notice required within 28 days.
- Liability Limit: £1,300 per tonne of gross weight (~£1.30 per kg).
Liability excludes consequential loss, loss of profits, or special losses. Customers must arrange full-value insurance if needed.
7. Non-Refundable Situations
No refund will be issued if:
- The Customer provides incorrect information.
- The Goods are illegal, dangerous, or prohibited.
- Delivery is refused by the recipient.
- Delays arise from external factors (weather, traffic, incidents).
- The job is completed and then cancellation is requested.
- The Customer breaches our Terms and Conditions.
8. Business (B2B) Customers
9. Booking Changes
Changes to collection time, delivery address, parcel details, or contact information may:
- Not always be possible.
- Incur additional charges.
- Affect delivery times.
If the change leads to cancellation, Sections 2–4 apply.
10. Refund Procedure
To request a refund, contact us via the Contact Us page and include:
- Booking reference
- Reason for request
- Relevant documents (if applicable)
Approved refunds are issued within 5–10 business days.
11. Right to Decline
FourSix46® Global Ltd may refuse a refund if:
- This Policy or our Terms and Conditions are breached.
- Fraudulent claims are detected.
- Goods fall under prohibited categories.
- Claims do not meet the time limits set out in Section 6.
12. Policy Updates
Need to request a refund?
Contact our support team with your Booking Reference.